At Modluxia.store, we’re committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund terms below.
1. Return Shipping Process
Returning an item is easy:
Submit your return request within 30 days—requests after this period cannot be processed.
Once approved, you’ll receive a prepaid shipping label via email.
2. Return Condition
Items must be in the same condition as received—unused and in their original packaging.
3. Non-Returnable Items
The following items are not eligible for return:
Sale or discounted merchandise
Custom‑made or personalized products
Opened items that cannot be returned for hygiene or safety reasons
4. Return Fees
Our return process is entirely free. Just reach out to us to start your return, and we’ll guide you through every step at no extra cost.
5. Refund Process days & Fees
Once your return is approved and the item is received and inspected, your refund will be processed within 10 business days.
- Refunds are issued to your original payment method with no extra fees.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at support@modluxia.store or call us at +1 (502) 890-9322 within 24 hours of delivery.
Include photos of the damage and your order number.
We will offer a replacement or a full refund after reviewing your claim.
7. Exchange Policy
If you’d like to replace an item or change your mind, just request an exchange and we’ll walk you through the process.
8. Late or Missing Refunds
If you haven’t received your refund within 10 business days:
Check with your bank or card issuer.
Contact your payment provider, as additional processing time may be required.
Still no refund? Email us at support@modluxia.store
or call +1 (502) 890-9322.
9. Order Cancellation
You may cancel your order within 24 hours of placement—provided processing hasn’t begun. Once your order has shipped, it can no longer be canceled.
10. Contact Information
If you have questions or need help with a return or refund
Business Name: MODLUXIA LLC
Phone: +1 (502) 890-9322
Email: support@modluxia.store
Address: 4055 Summit Plaza Dr, Louisville, Kentucky 40241, United States
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST