At Modluxia.store, we are committed to delivering your orders quickly, safely, and transparently. This Shipping Policy outlines the details of our shipping process.
1. Processing Time
Your order will be processed within 1–2 business days after placement.
2. Transit Time
After processing, domestic U.S. delivery typically takes 3–5 business days (Monday–Friday).
3. Shipping Methods
We partner with trusted carriers—UPS, USPS, and FedEx—to ensure your order arrives safely and on time.
4. Order Tracking
When your order ships, we’ll send you a confirmation email with a tracking number simply click the link to follow your package’s journey, or log in to your account dashboard on our website to view tracking details at any time.
5. Shipping Fees & Restrictions
Enjoy free shipping on all orders within the USA—we currently deliver to all 50 states and look forward to expanding our shipping options soon!
6. Delivery Issues
If you experience any issues with your delivery, such as
Delayed delivery
Damaged package
Lost package
Please don’t hesitate to contact our customer support team at +1(502) 890-9322 or via our contact form. We’re here to help and will do everything we can to resolve the issue quickly and efficiently.
7. Cutt-off Time
Orders placed before 12:00 PM EST on business days are processed the same day.
8. Return & Refund
Returns: Send items back in their original condition within 30 days.
Refunds: We’ll issue refunds to your original payment method within 10 business days of receiving your return.
Return Shipping is free
9. Order Modification & Cancellation
You can modify or cancel your order within 24 hours. Once the order is in transit, it falls under our Return & Refund Policy.
10. Need Help? Contact Us
If you have questions about your order or this policy, our support team is here for you:
Business Name: MODLUXIA LLC
Phone: +1 (502) 890-9322
Email: support@modluxia.store
Address: 4055 Summit Plaza Dr, Louisville, Kentucky 40241, United States
Hours: Monday – Friday, 9 AM – 6 PM EST